At ToyKarts, we strive to deliver your orders accurately, in good condition, and always on time. We partner with reputed national courier services to ensure your toys reach you safely.
1. Shipping Coverage
We deliver to most serviceable pin codes across India. If our courier partners do not service your specific location, we will inform you within 24–48 hours and issue a full refund.
2. Processing & Delivery Timelines
- Processing Time: All orders are processed within 1-2 business days. Orders are not shipped on Sundays or Public Holidays.
- Estimated Delivery Time:
- Metro Cities: 2–5 business days.
- Rest of India: 5–8 business days.
- Please note: Delivery times are estimates and may vary depending on local conditions or courier delays.
3. Shipping Charges
- Shipping costs are calculated at checkout based on the weight of the items and the delivery location.
- Free Shipping: We offer free shipping on all orders above ₹999.
- Shipping charges are non-refundable once the order has been dispatched.
4. Order Tracking
Once your order is dispatched, you will receive an email and an SMS with your Tracking ID and a link to the courier partner’s website to monitor your shipment.
5. Delivery Attempts & Undelivered Orders
Our courier partners will typically attempt delivery 3 times.
- Customer Unavailability: If the package is returned to us (Return to Origin) because the customer was unavailable or the address was incorrect, a handling fee of ₹200 may be deducted from the refund.
- Tampered Packages: If you notice that the shipping package is tampered with or damaged, please do not accept the delivery and contact us immediately at support@toykarts.in.
6. Lost or Damaged in Transit
If a shipment is confirmed lost by our logistics partner, we will either resend the product or provide a full refund. As per our Refund Policy, a mandatory unboxing video is required for any claims regarding transit damage.
Contact Us
For any queries related to your shipment, please reach out:
- Email: support@toykarts.in
- Operating Hours: Mon–Sat, 10:00 AM – 6:00 PM
